PAYSHIELD RESOLVE
Chargeback Alerts
Enhance your business’s dispute resolution capabilities with PayShields Chargeback Alerts Solutions. This comprehensive suite comprises three powerful products: Dispute Intelligence, Ethoca Alerts, and VISA Verifi Alerts. Tailored to address various aspects of chargeback challenges, these solutions collectively provide a robust framework for efficient dispute resolution and fraud prevention.
DISCOVER
What is the Dispute Alerts Suite?
PayShield Dispute Alerts Suite is a robust and versatile set of solutions designed to elevate and streamline your dispute resolution processes. This comprehensive suite includes three powerful offerings: Alert Intelligence, Ethoca Alerts, and VISA Verifi Alerts, each addressing specific facets of the chargeback alerts landscape.
Seller-Decisioned Alerts
Verifi CDRN Alerts
VISA’s robust dispute resolution network. This solution minimizes VISA chargebacks, cuts fulfillment costs, and enables swift dispute resolution.
Ethoca Alerts
Extensive coverage for VISA and MasterCard transactions, providing rapid notification to merchants, and combating disputes efficiently.
Automated Alerts
Verifi RDR Alerts
Revolutionize chargeback management with Dispute Intelligence. Automate refunds, cut fees, and resolve issues swiftly. Works with both Ethoca and VISA Verifi.
Dispute Intelligence
Automate Self-decisioned alerts (Verifi CDRN and Ethoca Alerts) with Dispute Intelligence. Automate alert handling through automated refunds, based on set rules that can be customised by the merchant.
Self-Decisioned Alerts
Self-Decisioned alerts require a manual process where your team, or your individual merchants for ISO’s, PSPS’s and aggregators, action each alert. Buying access to alerts and then processing them internally is one of the most common approaches to managing chargeback alerts. PayShield is highly experienced in setting up solutions that leverage this approach with our own support team ready to get you set up and active quickly.
Alert
Ethoca Alerts
Ethoca Alerts, owned by MasterCard, offers proactive management of payment disputes. Covering a substantial portion of MasterCard and Visa transactions, it provides early notice of potential disputes. Integrated seamlessly into existing software solutions, PayShields Ethoca Alerts offering can ensure a swift resolution workflow, allowing businesses to address issues within 24 hours and effectively manage credit card payment disputes.
- Substantial coverage of both MasterCard and Visa transactions.
- Early notice of potential disputes for prompt resolution
- Seamless integration into existing software solutions
- Swift workflow, address disputes within 24 hours of them occurring
- Fully compatible with Dispute Intelligence
Alert
Verifi CDRN Alerts
VISA Verifi’s two Alerts offerings are an integral part of the Verifi RESOLVE suite and have near full coverage within the VISA transaction network. Verifi RDR ensures rapid automated dispute resolution for VISA transactions, streamlining the refund process with customizable rules. Verifi CDRN meanwhile has extensive coverage in the VISA network and can provide insights on disputes within 72 hours.
- Exemplary coverage over the VISA transaction network
- Can be seamlessly integrated with existing systems
- CDRN can be fully implemented within Dispute Intelligence
Automated Alerts
Automated alerts require more initial effort but rewards adopters with a system that removes user error, reduces staff overheads and ensures chargebacks are dealt with promptly and correctly. In these systems, rules and limits are set up to handle and action incoming chargeback alerts before they become chargebacks. This does not mean that control is lost however as the rules can be set up in a way that, when required, human approval can be reintroduced into the process. PayShield has highly experienced integrations specialists embedded with our support teams allowing us to rapidly scope out your needs and work with you to quickly implement an Automated Alert solution for your business.
PRODUCT
Verifi RDR
Verifi RDR (Rapid Dispute Resolution), offers a groundbreaking solution for automated dispute management. By leveraging predefined rules and automated resolution processes, Verifi RDR enables merchants to resolve disputes at the pre-dispute stage, preventing unnecessary chargebacks and improving customer satisfaction. Key features include:
- Real-time resolution of disputes through auto-refunds.
- Customizable rules tailored to business needs.
- Enhanced customer experience with quick dispute resolutions.
- Visa-certified solution adhering to industry standards.
- Expert support for setting up and optimizing dispute resolution rules.
Product
Dispute Intelligence
PayShield’s Dispute Intelligence transforms chargeback alert resolution. Dispute Intelligence provides merchants with the capability to seamlessly automate the processing of Verifi CDRN and Ethoca alerts. By enabling full or partial automation of refunds and offering customizable rule sets, Dispute Intelligence empowers businesses to gain control over their dispute alerts, significantly minimizing manual intervention. This not only enhances operational efficiency but also leads to lower chargeback ratios, reduced fees, and speedy resolutions.
- Seamless response automation for chargeback alerts
- Customizable rule sets for automatic refunding
- Integrates with existing systems as a headless solution
- Seamlessly resolves Ethoca Alerts and Verifi CDRN alerts
- Compatible with Verifi RDR for notification functionality
- Empowers merchants and providers with full control of the dispute resolution process
Ready to integrate with Alerts?
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