Dispute Intelligence

Optimise chargeback resolution with PayShield’s Dispute Intelligence. Effortlessly automate and optimize dispute management processes. Enjoy proactive control, reduced fees, lower fulfilment costs and systems-level integration. Do chargebacks smarter with PayShield’s Dispute Intelligence.



What is Dispute Intelligence?

Dispute Intelligence is your smart ally in chargeback management. It seamlessly integrates into your systems, enabling fully or partially automated refunds for chargeback alerts. Merchants benefit from customized rule sets, empowering them to decide which alerts to automate or handle manually. Enhance efficiency, reduce fees, and achieve speedy resolutions with PayShield’s Dispute Intelligence.

Customizable Automation

Tailored rules for automated handling designed to fit the merchant’s needs.

Smart Resolution

Swiftly resolve chargebacks. Automate repetitive processes ensuring quick handling of disputes.

Proactive Control

Minimize manual interventions, ensuring all alerts are managed effectively and consistently.


How Dispute Intelligence Works

1. Dispute Initiated

Customer initiates dispute and issuing bank issues alert. Dispute Intelligence references merchants custom rule set. Moves to processing.

2. Alert Processing

Based on merchants’ preset rules, Dispute Intelligence automatically processes refund or forwards details to merchant for manual processing.

3. Alert Resolved

Outcome passed back to issuing bank. Dispute resolved. Chargeback avoided.


Dispute Intelligence

PayShield’s Dispute Intelligence is a revolution in chargeback alert management, enabling merchants to seamlessly automate dispute alert processing. This versatile product integrates into existing systems, offering a headless software solution to merchants, ISO’s and PayFacs. With full compatibility for Ethoca and CDRN alerts, merchants are set up with custom rule sets that can automatically handle all chargeback alerts.

Empowered by Dispute Intelligence, businesses gain full control over their chargeback alerts, minimizing manual intervention, lowering chargeback ratios, reducing fees, ensuring speedy resolutions, and protecting their fulfilment processes.

    • Seamless, automated processing of chargeback alerts.
    • Fully headless software solution.
    • Full compatibility with Ethoca and CDRN alerts.
    • Minimizes manual intervention.
    • Lowers chargeback ratios.
    • Reduces fees.
    • Protects your fulfilment processes.

    Ready to integrate with Dispute Intelligence?

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