Our Mission
We help eCommerce businesses fight online fraud and chargebacks
Chargebacks and friendly fraud are on the rise. With PayShield, merchants get full payment lifecycle protection and turnkey chargeback management so they can safely accept more customers and grow their eCommerce operations.
Unmatched industry experience
Led by a team with over 25 years experience in the payments industry, PayShield is trusted by merchants to prevent fraud, empower growth and improve customer experiences
Certified Fraud Specialists
We are fully Certified e-Commerce Chargeback and e-Commerce Fraud Prevention Specialists.
Expert Knowledge
We leverage our intimate knowledge of the chargeback process and payments industry to deliver faster & bigger results.
Targeted Solutions
We offer tailored services and customised integrations to ensure your business achieves its full potential.
Our story
PayShield was founded in 2018 by payment industry veterans Daryn Griggs and Bruce Parker. In its early stages, the company sought to provide FinTech solutions to the global travel industry, however the sudden suspension of travel due to the COVID-19 pandemic shifted PayShield’s focus to eCommerce fraud and payment protection in early 2020.
With the new objective of protecting digital businesses from online fraud, the co-founders began redeveloping PayShield’s technology platform to offer tools and services that would offer better protection to merchants in a rapidly changing and increasingly digital world.
Today, PayShield’s AI-based platform uses rule-based and machine learning technology, supported by expert manual review to detect and respond to threats in real-time, delivering instant chargeback reduction and immediate revenue recovery for merchants and partners worldwide.
Our People
Company Milestones
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Dec 2018
PayShield founded. Offices in Singapore, Brisbane & Beijing established.
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June 2019
Completion of TxShield, PayShield’s core technology platform.
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March 2020
PayShield launched as a Fraud & Chargeback Prevention Platform.
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May 2020
Launched Chargeback Alerts Service.
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June 2020
PayShield achieves certification from Singapore FinTech Association.
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July 2020
PayShield enters US market.
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August 2020
PayShield becomes member of FinTech Australia.
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November 2020
Launch of ‘Express Resolve’ – APAC’s first near real-time chargeback prevention solution.
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Dec 2020
Entry into Japanese market.