Our Mission

We help eCommerce businesses fight online fraud and chargebacks

Chargebacks and friendly fraud are on the rise. With PayShield, merchants get full payment lifecycle protection and turnkey chargeback management so they can safely accept more customers and grow their eCommerce operations.

Unmatched industry experience

Led by a team with over 25 years experience in the payments industry, PayShield is trusted by merchants to prevent fraud, empower growth and improve customer experiences

Certified Fraud Specialists

We are fully Certified e-Commerce Chargeback and e-Commerce Fraud Prevention Specialists.

Expert Knowledge

We leverage our intimate knowledge of the chargeback process and payments industry to deliver faster & bigger results.

Targeted Solutions

We offer tailored services and customised integrations to ensure your business achieves its full potential.

Our story

PayShield was founded by payment industry veterans Daryn Griggs and Bruce Parker. In its early stages, the company sought to provide FinTech solutions to the global travel industry, however the sudden suspension of travel due to the COVID-19 pandemic shifted PayShield’s focus to eCommerce fraud and payment protection in late 2020.

With the new objective of protecting digital businesses from online fraud, the co-founders began redeveloping PayShield’s technology platform to offer tools and services that would offer better protection to merchants in a rapidly changing and increasingly digital world.

Today, PayShield’s AI-based platform uses rule-based and machine learning technology, supported by expert manual review to detect and respond to threats in real-time, delivering instant chargeback reduction and immediate revenue recovery for merchants and partners worldwide.

Our People

Daryn Griggs
Daryn Griggs

CEO and Co-Founder

Bruce Parker
Bruce Parker

Director and Co-Founder

Jared Roalfe
Jared Roalfe

Operations Manager

Henry Xu
Henry Xu

Business Development Manager

Emily Parker
Emily Parker

AM Digital Marketing

Geena Suresh Philip
Geena Suresh Philip

Senior Software Developer

Geoffrey Byrne
Geoffrey Byrne

Senior Software Developer​

Company Milestones

  • Dec 2018

    PayShield founded. Offices in Singapore, Brisbane & Beijing established.

  • June 2019

    Completion of TxShield, PayShield’s core technology platform.

  • March 2020

    PayShield launched as a Fraud & Chargeback Prevention Platform.

  • May 2020

    Launched Chargeback Alerts Service.

  • June 2020

    PayShield achieves certification from Singapore FinTech Association.

  • July 2020

    PayShield enters US market.

  • August 2020

    PayShield becomes member of FinTech Australia.

  • November 2020

    Launch of ‘Express Resolve’ –  APAC’s first near real-time chargeback prevention solution.

  • Dec 2020

    Entry into Japanese market.

Start building an effective chargeback management strategy shaped around your business' needs

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