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In the rapidly changing environment of digital commerce, chargebacks and fraud have grown to be major problems for both merchants and Payment Service Providers (PSPs). These problems present operational and reputational difficulties in addition to financial risks as...

First-party misuse/fraud, commonly known as "friendly fraud", has grown to be a serious problem in the e-commerce and payments industries. In contrast to traditional fraud, this kind of misuse typically involves real customers disputing genuine transactions,...

Chargebacks are now a major problem for both merchants and payment stakeholders who operate in the ever evolving landscape of digital commerce. The likelihood of disputed payments, which frequently results in costly chargebacks, rising rapidly in line with the...

Businesses in the e-commerce, streaming, and SaaS sectors all rely significantly on recurring payments in today's subscription-driven economy. However, increased scrutiny comes along with this comfort. The "Click-to-Cancel" rule, which was recently introduced by the...

Two of the most expensive obstacles merchants and payment stakeholders face in the fast-paced world of e-commerce are chargebacks and return fraud. The likelihood of fraudulent returns and disputed payments rises along with the volume of online transactions....

For companies in the payments sector, chargebacks have long posed a serious problem. They frequently result in reduced revenue, higher operating expenses, and damaged customer relations. The need for efficient dispute resolution has increased significantly as...

12/2/25 Important Update - Change to VAMP Calculation Rules Visa has recently updated their guidance on VAMP. RDR alerts will now be included in VAMP calculations, alongside CDRN (which was already included). This means that disputes resolved through both RDR and...

For payment companies and merchants, it can be difficult to strike a balance between protecting against fraud and chargebacks and providing a frictionless and enjoyable customer experience. Robust security measures are more crucial than ever while operating in the...

Over the past decade, there has been significant change in the global e-commerce landscape, primarily due to the explosive growth of Chinese giants like Alibaba, Temu and Shein. China currently accounts for near half of all e-commerce transactions worldwide, which...

For payment organisations and high-volume merchants, effectively and transparently handling customer transactions has become critical in the constantly shifting landscape of digital commerce. Although digital receipts are frequently appreciated in the industry for...