
PAYSHIELD PREVENT
Compelling Evidence
Empower your dispute resolution strategy with PayShield and Compelling Evidence. Our solutions enable Visa’s latest Compelling Evidence 3.0 guidelines, providing a much improved, standardized framework for submitting historical purchase evidence.

DISCOVER
What is Compelling Evidence 3.0?
Compelling Evidence 3.0 is Visa’s latest set of guidelines, facilitating standardized evidence submission for merchants dealing with disputed transactions. Key features include improvements to historical purchase evidence submission and reduced data point requirements for matching past transactions. Merchants take advantage of Compelling Evidence 3.0 by integrating with Visa’s Order Insight service.
Visa-Certified Framework
Compelling Evidence 3.0 is Visa-certified, ensuring adherence to their standards for evidence submission.
Historical Purchase Evidence
Merchants can submit historical purchase evidence, including account/login ID, delivery address, device fingerprint, and/or IP address.
Improved Matching Requirements
Only two pieces of evidence need match on each of two prior transactions. Special dispensation for recurring billing.
PROCESS
How Compelling Evidence Works
Customer disputes a transaction. Merchant notified.
Merchant collects historical purchase evidence from prior transactions.
The evidence is evaluated, leading to a resolution of the dispute.
MORE ABOUT
Compelling Evidence
Enhance dispute resolution efficiency by leveraging Compelling Evidence. Seamlessly integrate with Visa’s Order Insight offering through PayShield. For MasterCard transactions, integrate with Mastercard’s Consumer Clarity through PayShield. Benefit from standardized evidence frameworks, quick dispute resolutions, and expert support.
- Visa & Mastercard Certified Solutions
- Use Your Historical Purchase Evidence
- Special Consideration for Recurring Billing Transactions
- Avoid Chargebacks
- Full Integration Support


Ready to integrate with Compelling Evidence?
Featured Articles
Are You a Target? Industries Facing the Highest Rates of Fraudulent Chargebacks
Businesses in North America and Europe are becoming increasingly concerned about fraudulent chargebacks in today's digital-first economy. Although chargebacks were initially meant to protect customers from actual fraud, a number of companies are currently dealing...
Chargeback Write-Offs: The True Cost of Low-Value Fraud Disputes
In response to fraud, chargeback write-offs are growing more and more popular, but at what long-term cost? Although this could seem effective in the short run, it is becoming a bigger risk for both Payment Service Providers (PSPs) and merchants. By specifically...
Understanding TC40 Cases: What They Are and Why They Matter for Fraud Prevention
In the constantly shifting landscape of risk management and payment fraud, TC40 cases or reports are essential but frequently misunderstood. When a cardholder flags a transaction as fraudulent, issuing banks send Visa these reports, which act as a fraud signalling...