Verifi Compelling Evidence
This service is designed to reduce chargeback losses and win disputes by providing evidence that can be used to refute chargebacks. This process is started once a chargeback has been received, and is dependent on assembling and presenting specific data.
Specific information is collected to present to VISA, including transaction data, shipping information, customer emails, and other relevant information that can prove that the transaction was legitimate and authorized by the customer.
Once the bank decides to overturn the chargeback, the funds are returned to the merchant’s account. There is a charge for a successful ‘deflection’ based upon the MCC or risk tier associated with the product involved.